Software Development & Technical Support Services
Advanced Technology Solutions That Drive Your Business Growth
At Abdulmohsin Al-Rossais & Sons Company, we provide a comprehensive suite of software development and technical support services designed to help organizations achieve effective digital transformation, enhance operational efficiency, and deliver a secure and seamless user experience through reliable and scalable systems.
We develop technology solutions that are precisely aligned with your business needs, while offering continuous technical support that ensures the highest levels of reliability and operational continuity.
Custom Software Development
Tailored solutions engineered for scalability, security, and long‑term performance—built around your exact business needs.
Integration Services
Seamless interoperability across applications, APIs, and external systems to ensure consistent data flow and centralized control.
Maintenance & Support
Proactive monitoring, updates, and troubleshooting that maximize uptime, strengthen security, and sustain peak performance.
Oracle E‑Business Suite (EBS) Support
Expert assistance for Oracle EBS environments—from upgrades to optimization—ensuring compliance and stronger ROI.
Custom Software Development
We design and build software around your processes—not the other way around. From internal tools to enterprise‑grade platforms, our engineering standards ensure quality delivery and maintainability.
- Business analysis, solution architecture, and UI/UX design
- Web, mobile, and desktop applications with secure authentication
- Role‑based access, audit trails, encryption at rest/in transit
- Performance‑first coding, observability, and testing automation
- Saudi compliance readiness (ZATCA, data residency, Arabic UI)
Integration Services
We connect your ecosystem so data moves exactly where it should—securely and reliably. Reduce manual work, remove silos, and gain real‑time visibility across operations.
- REST/SOAP APIs, webhooks, message queues, and ETL pipelines
- Master data sync, data validation, and reconciliation
- SSO and digital identity integrations (e.g., Nafath)
- Payments, banks, POS, and marketplace connectors
- Logging, retries, circuit breakers, and SLA monitoring
Maintenance & Support
Keep systems healthy with proactive maintenance and responsive support. We combine monitoring, patching, and continuous improvement to protect uptime and security.
- 24/7 monitoring, incident response, and root‑cause analysis
- Security hardening, patch & version management
- Backups, DR drills, and RTO/RPO planning
- Performance tuning and capacity planning
- Knowledge base & runbooks for your internal teams
Oracle E‑Business Suite (EBS) Support
Certified professionals helping you stabilize, enhance, and modernize your Oracle EBS footprint with measurable performance and compliance outcomes.
- Health checks, upgrades, and patching strategies
- Functional & technical support (FIN, SCM, HCM modules)
- Integration with banks, HR systems, and 3rd‑party apps
- Compliance alignment and audit readiness
- Performance optimization & custom reporting
Capabilities & Integrations
We integrate with leading Saudi platforms and enterprise systems to streamline operations and ensure compliance.
Saudi & Enterprise Integrations
- ZATCA e‑invoicing (Phase I & II), QR, XML, reporting
- Nafath (digital identity & SSO)
- Ejar (rental contracts)
- POS systems (PixelPoint, Foodics)
- Time & Attendance (TMS) and Kiosk solutions
- Banks & Payment Gateways
- Parking systems (Scheidt & Bachmann — Entervo)
Tech Stack & Quality
- Modern stacks (e.g., .NET/Java/Node, React/Angular, SQL/NoSQL)
- CI/CD, automated tests, and code reviews
- Cloud & on‑prem: Azure, AWS, private DC
- Security by design: IAM, encryption, secrets mgmt
- Observability: logging, metrics, distributed tracing
Support Plans & SLAs
Choose a plan that fits your operational criticality. All plans include a dedicated success manager and monthly reports.
Essential
- Business hours support
- Response: 8 business hours
- Monthly patching
- Basic monitoring
Professional
- Extended hours (12/6)
- Response: 4 hours
- Advanced monitoring & alerts
- Quarterly DR drill
Enterprise
- 24/7 critical support
- Response: 1 hour
- Custom runbooks & on‑call
- Monthly DR drill & tuning
How We Work
We follow a clear methodology that begins with a deep understanding of your needs, then moves through design, implementation, and integration, all the way to deployment and ongoing support.
PHASE
WHAT WE DO
DELIVERABLES
1. Discovery
Workshops, current‑state review, success metrics
Requirements brief, high‑level plan
2. Design
Solution architecture & UX prototypes
Architecture diagram, UI wireframes
3. Build
Agile sprints, demos, QA automation
Incremental releases, test reports
4. Integrate
APIs, SSO, data migration
Integration checklist, cutover plan
5. Launch
Hardening, DR readiness, training
Go‑live runbook, acceptance sign‑off
6. Support
Monitoring, patching, enhancements
SLA reports, roadmap updates
FAQs
Do you support on‑premises and cloud deployments?
Yes. We deploy on AWS, Azure, or your private data center—with secure networking, backups, and observability configured end‑to‑end.
Can you integrate with our legacy systems?
Absolutely. We specialize in API layers, ETL jobs, and message queues to connect legacy apps without disrupting operations.
How do you handle security and compliance?
Security is built‑in: IAM, encryption, secret rotation, least privilege, and continuous patching. We align with Saudi regulations and your internal policies.
What does a typical engagement timeline look like?
Discovery (1–2 weeks), Design (2–3 weeks), Build & Integrate (4–12+ weeks depending on scope), Launch (1 week), then ongoing support.
Do you provide documentation and training?
Yes. We deliver runbooks, architecture docs, and training sessions for admins and end‑users.
Can we start with a pilot?
Yes—many clients validate outcomes with a focused pilot before scaling across the organization.
Ready to stabilize, integrate, and scale?
Talk to our team about the right plan for your environment.